Never loseanother enquiry.
AI assistants, CRM and automated follow-up for plastic surgeons and premium clinics: every enquiry answered in seconds, and your team's time spent with patients.
01Why it matters
Patients write at eleven at night, on a Sunday, in three different languages. The clinic that answers first usually gets the consultation.
- a /
Enquiries answered hours (or days) later.
- b /
Leads scattered across WhatsApp, Instagram, email and paper.
- c /
No reminders, no follow-up, no review requests.
02What's included
Answer. Organise. Follow up.
Take one piece or all of them. Everything is planned together, so it all pulls in the same direction.
- 04.1
Answer
Instant, accurate replies, day and night.
- AI website assistant
- WhatsApp & Instagram replies
- Answers in your patients' languages
- Human handover
- Booking links
- 04.2
Organise
Every enquiry in one place, with a next step.
- CRM & lead management
- Source tracking
- Pipeline by procedure
- Team notifications
- Enquiry history
- 04.3
Follow up
Patients stay warm until they book or say no.
- Instant confirmation
- Your video & FAQs, sent automatically
- Reminders
- Before & after consultation messages
- Review requests
- 04.4
Work smarter
AI for your team, not just your patients.
- Internal assistant for protocols & SOPs
- Content assistant for scripts & posts
- Dashboards
- Monthly reporting
03AI & Automation in practice
What happens when a patient writes.
Sunday · 21:15 · InstagramFirst message
Hello. I've been saving photos of noses on Instagram for two years. Can the doctor make mine look exactly like this one?
Thank you for sending it, it tells us a lot about what you like. To be honest with you: no surgeon can copy a nose from a photo. Your face, your skin and your bone structure decide what will look natural on you.
The doctor talks about exactly this in a two-minute video: what a rhinoplasty can do, and what it can't. A lot of patients tell us it was what they needed to hear first.
▶ What a rhinoplasty can't do · 2:04That's actually reassuring. The other clinics just sent me a price.
At the consultation the doctor will look at your face with you and tell you what's realistic, even if the answer is that you don't need surgery. Would one of these suit you?
Thu 17:30Sat 11:00The website assistant
Answers like your best coordinator. At 3am.
Trained on your clinic's information (procedures in general, location, opening hours, how consultations work) and connected to your calendar. When a question is medical, it hands over.
Automated follow-up
Every enquiry, followed up until it books or says no.
Built once, running every day. Your team only steps in when a patient needs a person.
- 00:00:00 A patient asks about a procedureOn your website, WhatsApp or Instagram, at any hour.
- 00:00:04 Instant, accurate replyIn their language, from information you approved.
- 00:00:05 Added to your CRMName, procedure, source and next step. Your team is notified.
- + 2 min A video from youYour own film about the procedure, sent automatically.
- + 1 day The questions they'll haveRecovery, preparation, what the consultation looks like.
- + 3 days A gentle reminderWith a booking link. Stops the moment they reply.
- Booked Consultation in the diaryConfirmation and reminders go out. Nobody lifted a finger.
- After A review requestPersonal and well-timed, after the consultation or treatment.
After surgery
Nobody goes home and feels alone.
Patients judge you as much on the weeks after surgery as on the result. A care plan you write once reaches every patient at the right moment, and the moment something sounds wrong, a person picks up.
- Day 0 Going homeYour written instructions, the on-call number and a short video from you about the first days. Sent the evening of surgery
- Day 1 How was the first night?Three quick questions: pain from 1 to 10, sleep, anything that worries them. A worrying answer alerts your team
- Day 3 What's normal nowThe swelling and bruising every patient asks about, explained in your words. The day most night-time messages arrive
- Day 7 Before the check-upAppointment reminder, what to bring, and a note to write their questions down. Confirms or reschedules in one tap
- Day 14 Two weeksA check-in, and the next steps from your protocol: walking, work, the garment. Your protocol, not the AI's
- Day 30 One monthHow it should feel by now, and when your team says sport can start again. Check-in
- Day 90 Three monthsA short question: how happy are you? If the answer is good, a Google review request. If not, a call from your team. Reviews only from happy patients
- Month 6 Your resultAn appointment for result photos, with consent, for their file and, if they agree, for your website. With consent
- Every message is written or approved by your team. The AI only adapts wording and language.
- Fever, heavy bleeding, sudden pain, trouble breathing: the AI never handles these. They alert a person immediately.
- Your team sees every conversation in one place and can take over at any moment.
- No on-call nurse? Alerts go to whoever you choose, with a callback time you can really keep.
What our AI never does.
- Never gives medical advice
Anything clinical goes straight to you or your team.
- Never pretends to be human
Patients always know, and can reach a person at any moment.
- Never says what you haven't approved
It only uses information and templates you've signed off.
- Never collects more than it needs
The minimum to help the patient, with consent.
04How we work
Small to start. Built to grow.
- 1 week
Map.
How enquiries arrive today, who answers, what gets lost. We find the leaks first.
You get · A map of your patient flow
- 2–4 weeks
Build.
CRM, automations and the assistant, trained on your clinic's information and tone, tested with your team.
You get · A working system
- Ongoing
Improve.
We read the conversations, fix the gaps and report what changed.
You get · Faster replies, more bookings
05From our work
Every image on this page is ours.
See the work
06Works better together
One team. One direction.
Your film feeds your website. Your website feeds Google. Every enquiry lands in one system. That only happens when one team plans it all.
- Brand & Strategy Decide what you want to be known for, and look like it everywhere. Explore
- Film & Photo Cinema-grade content, shot in your clinic and in the operating room. Explore
- Website, SEO & Ads Be found first, look the best, and turn visits into consultations. Explore
- Everything, together Full Doctor Brand Strategy, brand, website, content, SEO, social and systems, built in one direction. See how it works
AI & Automation: questions
Will the assistant give medical advice?
Never. It answers practical questions (procedures in general, location, availability, how consultations work) and hands over to your team for anything medical.
Will patients know they're talking to AI?
Yes. We always make it clear, and a real person can take over at any moment.
What about patient data and privacy?
We design every system to collect only what's needed, with consent, and to keep access limited to the people on your team who need it.
Do I have to change the tools I use?
Not necessarily. We connect what you already have where we can (WhatsApp, website forms, calendar, email) and add a CRM only if you need one.
Is this the same as an AI Avatar?
No. An AI Avatar is a small, optional production tool: a digital version of you for extra videos. AI & automation is about answering, organising and following up with patients.